Frequently Asked Questions

Find answers to common questions about our bulk email marketing platform

We have multiple speed options when sending a campaign:

  • 15 emails/hour
  • 30 emails/hour
  • 60 emails/hour
  • 120 emails/hour
  • 500 emails/hour
  • 1,000 emails/hour
  • 1,500 emails/hour
  • 3,000 emails/hour
  • 5,000 emails/hour
  • 10,000 emails/hour
  • 20,000 emails/hour
  • 40,000 emails/hour
  • 50,000 emails/hour
Pro Tip: Start slow and warm up your IPs before sending at high volumes. This is a per-campaign setting, and you can schedule multiple campaigns simultaneously.

Warming up IPs works best if you have less than 1% hard bounces. Any hard bounce rate greater than 1% can still harm your IP reputation. We offer an automated warmup system for lower volume senders, and recommend a manual warmup process for larger senders.

Sample warmup schedule for a 10 million email account:

DayVolume
Day 11,000
Day 22,000
Day 33,000
Day 45,000
Day 58,000
Day 615,000
Day 725,000
Day 840,000
Day 960,000
Day 1090,000
DayVolume
Day 11140,000
Day 12180,000
Day 13220,000
Day 14300,000
Day 15500,000
Day 16650,000
Day 17800,000
Day 181,000,000
Day 191,200,000
Day 201,500,000

Subject lines can make all the difference! Here are key strategies to improve open rates:

  • A/B Testing: Use our A/B campaign feature to test different subject lines. Our system reports opens for each variation so you can identify what works best.
  • Keep It Clean: Avoid keywords that trigger spam filters. Use our built-in spam checker before sending.
  • Proper Warmup: Follow IP and domain warmup strategies to build your sending reputation gradually.

Our system accepts the following file formats:

.CSV Files

Comma separated values

.TXT Files

Plain text format

.ZIP Files

Up to 90MB
Format Requirements: Lists should have one email per line. If you have multiple columns, include a column header called "email" so our system can identify it.

Still Have Questions?

Our team is here to help. Contact us for personalized support or to learn more about our platform.

Contact Us 800-351-6893